In any business, being professional is important but it is especially important as a medical office assistant because they are usually the first and the last people that clients come into contact with when they enter a health care facility. Since the medical profession has such highly respected position in society, people have come to have very high standards in their expectation of health care professionals and that includes medical office assistants. What does being professional mean? In the health care profession it has come to mean showing compassion, respect, and integrity towards clients.
There is rarely a “typical” day in the job of a medical office assistant so it is often difficult to predict what may happen next. That means that medical office assistants need to be prepared for anything and everything and with that expectation they must always attempt to reach towards excellence in their profession.
Emergencies are the most stressful situations for people generally and medical office assistants will come across emergencies more often than other administrative positions. It is important that emergencies are dealt with in a calm manner that will put clients at ease but it also must be dealt with efficiently so that the clients receive the care they need as quickly as possible. Depending on the kind of office that a medical assistant is working in, clients may have to wait longer than they anticipate and this situation must be handled with kid gloves. That means that patience is required and a soft heart.
When people know that they can expect the highest standards of professionalism from the medical assistants that speak with them first they feel confident and are more at ease when they are asked to wait or are given instructions on what to do while they are waiting. If patients know that you have their best interests in mind they will be more likely to feel comfortable in following your instructions.
One of the best ways to learn skills and learn about professionalism as a medical office assistant is to receive the proper training at an accredited business college that has a good reputation. Look for a business college that is willing to spend time answering questions and gives students the opportunity to put their learned knowledge to use in real life situations.